ERP Survey 2010 - Benefits Realisation

The purpose of this survey is to examine the delivery of business benefits by an ERP system implementation and to understand the factors which contributed to the success or failure.
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About your Company

1. 1. To which sector does your company belong?

2. 2. What was the turnover of your company in 2009?

3. 3. In which year did your ERP system go live?

4. 4. Which ERP product did you implement?

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About your ERP Implementation

5. 5. To what extent were the expected benefits of your ERP project met?

	Fell well short	Fell short	Met	Exceeded	Greatly Exceeded	Not Applicable
Improved customer service
Reduced customer lead-time
Improved forecast accuracy
Reduced inventory levels
Reduced purchase costs
Reduced obsolescence
Reduced transportation costs
Improved direct labour productivity
Improved indirect labour productivity
Improved operational flexibility
	Fell well short	Fell short	Met	Exceeded	Greatly Exceeded	Not Applicable
Reduced overtime
Reduced quality costs
Reduction in periodic stock take activity
Reduced IT costs (lower cost of ownership)
Improved controls & security
Improved accountability
Improved data for decision-making
Improved collaboration & communications
Other - Benefit 1 (please specify below)
Other - Benefit 2 (please specify below)

6. Other Benefits Achieved:

Benefit 1
Benefit 2

7.
6. How would you rank the relative importance of each benefit category?

	Very Unimportant	Unimportant	Neutral	Important	Very Important
Improved customer service
Reduced customer lead-time
Improved forecast accuracy
Reduced inventory levels
Reduced purchase costs
Reduced obsolescence
Reduced transportation costs
Improved direct labour productivity
Improved indirect labour productivity
	Very Unimportant	Unimportant	Neutral	Important	Very Important
Improved operational flexibility
Reduced overtime
Reduced quality costs
Reduction in periodic stock take activity
Reduced IT costs (lower cost of ownership)
Improved controls & security
Improved accountability
Improved data for decision-making
Improved collaboration & communications
	Very Unimportant	Unimportant	Neutral	Important	Very Important
Other - Benefit 1 (please specify below)
Other - Benefit 1 (please specify below)

8. Other Benefits Achieved:

Benefit 1
Benefit 2

9.
7. If you believe your project was mostly a SUCCESS, how important were the following factors in contributing to the success?

	Very Insignificant	Insignificant	Neutral	Significant	Very Significant
Senior management commitment & support
Effective project management & planning
Effective control over project scope
Quality of the implementation project team
Quality of ERP vendor support
Quality of external consultancy support
Effective organisational change management
Effective education & end user training
Quality of ERP product
Quality of reports available from the system
Focus on benefits realisation
Other - Contributing Factor 1 (please specify below)
Other - Contributing Factor 2 (please specify below)

10. Other Contributing Factors:

Factor 1
Factor 2

11.
8. If you believe your project was mostly a FAILURE, how important were the following factors in contributing to the failure?

	Very insignificant	Insignificant	Neutral	Significant	Very significant
Lack of senior management commitment & support
Poor project management & planning
Poor control over project scope
Quality of the implementation project team
Quality of ERP vendor support
Quality of external consultancy support
Poor organisational change management
Poor education & end user training
Quality of ERP product
Quality of reports available from the system
Lack of focus on benefits realisation
Other - Contributing Factor 1 (please specify below)
Other - Contributing Factor 2 (please specify below)

12. Other Contributing Factors:

Factor 1
Factor 2

13.
9. Using the original project plan as a baseline, how would you describe the delivery performance of the ERP project?

14. What were the main reasons for the delivery over-run?

15. 10. Using the original project budget as a baseline, how would you describe the budgetary performance of the ERP project?

16. What were the main reasons for the budgetary over-run?

17.
11. Do you want the survey results to be shared with you?

	Yes
	No

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18. Please insert your contact details below if you would like to receive a copy of the survey results.

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Last Name

Title

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City

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Website

	Life Sciences
	Food & Beverages
	Consumer Products
	Industry Products
	Financial Services
	Business Services
	Entertainment & Media
	Information & Communications Technology
	Other

	1 - 3 months early
	On time
	1- 3 months late
	4 - 6 months late
	More than 6 months late

	1% - 10% below budget
	To budget
	1% - 25% above budget
	26% - 50% above budget
	More than 50% above budget