Thank you for taking our customer service questionnaire.

It will take only 2-3 minutes to complete. We appreciate your time and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

All your answers are confidential and help us to serve you better.

1. Please provide your contact details

First Name

Last Name

Title

Company Name

Address or PO Box

City

Country

Email Address

Phone Number

Fax Number

Mobile Phone

URL

2. Pre-sales Activities
Our sales staff provides information on GIS products, spatial data, training, consulting services, and professional services.

3. Technical Support
As part of providing maintenance support, GISTEC provides you with technical support and software updates.

4. Products
GISTEC offers a variety of products for GIS and Mapping (ESRI), Utilities and Land Management, (AED-SICAD) Web GIS (Geocortex), Spatial ETL (SAFE Software), Telecom network planning (Network Engingeer/Cellular Expert), and transportation solutions including navigable road data of UAE (NAVTEQ).

5. Professional Services
Our professional services include GIS consulting, database services, geographic imaging, applications development, and server and Web GIS implementation.

6. Training
GISTEC runs an excellent training center where many ESRI authorized courses and other customized courses are offered.

7. Marketing
We often hold seminars on focused topics, publishes a newsletter called GIS Links, and hold an annual event, GISWORX.

	Very Satisfied	Satisfied	Neutral	Not Satisfied	Very Dissatisfied	N/A
How satisfied are you with the contents of our seminars, newsletter, and workshops?

8. Where do we need to improve most?
Please click the arrows to rank categories; numbers will fill in automatically. Number 1 is the area we MOST need to improve on.

1]	Products Range
2]	Technical Support
3]	Marketing
4]	Training
5]	Professional services
6]	Pre-Sales

9. If you have a service request number or our support engineer's, please add it here.

10. What else could we do better? Do you have any other comments?

11. Would you like to join our newsletter to keep up with news and improvements? (If so, please make sure you've filled in your email address above)

Yes, please send me your newsletter.

Customer Satisfaction Survey

Thank you for taking our customer service questionnaire.