Public Works Customer Service Survey

1. Purpose of Visit

2.

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
Staff was courteous and respectful
Staff was willing to help me
Staff provided service in a timely manner
Staff communicated in terms I understood
Staff had the knowledge to answer my questions
The department had staff available to help me
Staff conveyed a positive attitude
It was easy to do business with the department
Overall, I am satisfied with the services and/or information I received
Overall, I am satisfied with my experience in this department

3. Name of employee who served me

4. If you were satisfied with your experience or the service from the department, please tell us what we did well

5. If you were not satisfied with your experience or the service from the department, please tell us how we can improve.

6. Name and Contact Information if you would like a Public Works staff member to contact you.

	Encroachment Permit
	Lot Line Adjustment
	Purchase of Plans/Specifications
	Plan Review
	Grading Permit
	Special Event on a Roadway Permit
	Other