City of Fullerton
City of Fullerton

Engineering Customer Service Survey

Page One
1.
2. Why did you contact Engineering?
3.


5. Was staff helpful?
6. Was staff courteous?
7. Were procedures and requirements clearly explained?
8. If follow through was required, did it occur?
9. If your request for permit was denied, were you provided with sufficient justification and/or documentation for denial?
10.


11. Was your request handled efficiently?
12. Did staff meet established deadlines?
13. Did the Engineering Department inspectors respond to your request for inspection in a timely manner?
14. Were you successful in completing your task?
15. Did you find the Engineering Department website useful?
16.
17.
18. Quality Rating
  Excellent Good Average Below Average Poor
Overall quality of service?
19.
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