Thank you for taking our customer service questionnaire.

It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

All your answers are confidential and sent directly to the DOCS Supervisor/Manager. Please feel free to be as candid and specific as possible. Your responses will help us to serve you better.

1. How did you initially contact DOCS for this request?

2. Which DOCS staff person assisted you to resolve your request?
If more than one, please fill out a separate survey for each staff person you'd like to comment on.

3. If you have a CHOPS or Footprints ticket number, please add it here.

4. How satisfied were you of... Required Question

	Very Satisfied	Satisfied	Neutral	Not Satisfied	Very Dissatisfied	N/A
the timely manner of the initial response to the request?
the consultant's professional and courteous manner?
the technical skill and competence of the consultant who provided your service?
the timeliness and consistency of the ongoing communication the consultant provided?
the thoroughness and resolution of the request?
the follow-up provided by the consultant?
the overall service provided?

5. Were there any specific elements of the consultant's work that were especially effective?

6. Was there anything the consultant could have done better? Any shortfalls or areas where your expectations were not met?

7. What else could we do better? Do you have any other comments?

8. Please add your contact information so we may follow up with you. Required Question

Name
Dept
Email/Phone

	Called DOCS Support person directly
	Emailed docs@berkeley.edu
	Logged into Footprints
	Email DOCS Support person directly
	Emailed Department Help email
	Called IST Service Desk phone number
	Other

DOCS Service Client Feedback

Thank you for taking our customer service questionnaire.