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2. CRM best practices

	CRM ROI: Tom Pisello answers your questions about impact of CRM technology as well as the ROI and total cost of ownership (TCO) of CRM.
	Creating and implementing a CRM strategy: Richard Boardman answers questions creating and/or implementing a CRM strategy.
	Sales force automation (SFA): Liz Roche answers questions about implementing new sales technology, trying to refine sales performance metrics and more.

3. CRM technology and software

	Using Salesforce CRM: David Taber takes your questions about Salesforce CRM.
	Using Oracle-Siebel-PeopleSoft CRM: William Band answers questions about using Oracle, Siebel and PeopleSoft and how it affects CRM markets.
	Using SAP CRM: Srini Katta answers questions about SAP.
	Using Microsoft CRM: Richard Smith takes questions about Microsoft CRM, including how to use it and trends in the market.
	Evaluating CRM software: Paul Greenberg gives advice on what CRM software best fits your needs.
	Understanding Microsoft CRM technology: Get help from Ivan Kurtev about Microsoft CRM.
	SaaS CRM vs. CRM on premise implementations: Denis Pombriant helps settle the debate between SaaS and on premise CRM.
	CRM software for small business: Get help from Jim Berkowitz on using CRM software for small businesses.

Call Center

	Call center software and management: Donna Fluss answers questions about implementing call center software and managing call center resources.
	Call center software and metrics: Lori Bocklund answers questions about managing customer relationships and call center software, technology and metrics.

Customer service

	Customer data integration and data quality: Jill Dyche answers questions about integrating customer data and data quality best practices.
	Customer equity: Long-term and short-term: Don Peppers and Martha Rogers answer questions about customer equity and retention.
	Building trust with customer strategy: Don Peppers and Martha Rogers answer questions about building trust with loyal customers.
	Customer experience management: Lior Arussy answers questions about keeping loyal customers and managing their experiences.
	Customer loyalty: Michael Lowenstein answers questions about measuring, managing and understanding customer loyalty.