Operator Certification Program Customer Satisfaction Survey

Page One

Thank you for taking our customer service questionnaire.

It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.

All your answers are confidential and help us to serve you better.

1. Contacting the Operator Certification Program

Please select how you most recently contacted the Operator Certification Program from the following:

	Email
	Telephone
	Letter/Mail/FAX
	Web

Comments from your latest contact:

2. OVERALL Satisfaction

Please rate your OVERALL satisfaction with our program in the following areas:

	Very Dissatisfied	Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Not Applicable
Customer Service
Computer Based Testing
Website
Handbook
On-Line License Renewal

Comments on overall satisfaction:

3. Program Staff

Please rate our program staff in the following areas:

	Very Dissatisfied	Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied	Very Satisfied	Not Applicable
Promptness
Courteous
Helpfulness
Knowledgeable

Comments regarding program staff:

4. I would like to leave comments about a particular OCP staff member:

OCP Staff:

Type your comments here:

5. Customer Service

Since the last time you contacted our office, how would you rate our cutstomer service?

Not as goodThe sameBetterN/A

Do you have any other comments?

6. My last inquiry to the Operator Certification Program was in regards to one of the following:

	Drinking Water Operator
	Domestic Wastewater Operator
	Distribution Operator

7. What type of application did you last submit to our office?

	Examination
	Licensure
	Renewal
	N/A

50%

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